Cancellation Policy
At Geeta Enterprises, we aim to process customer orders carefully and according to the agreed requirements. If you need to cancel an order, please contact us as soon as possible after placing the order.
Order Cancellation
We will consider cancellation requests based on the order status and whether processing, production, customisation, or dispatch has already started.
For products that have already been processed, customised, packed, or dispatched, cancellation may not be possible.
Customised Packaging Products
If a product has been prepared to specific customer requirements, cancellation may depend on the order status and the work already completed.
Customers should confirm product specifications, quantities, dimensions, and other requirements before finalising an order.
How to Request a Cancellation
To request cancellation, customers should contact Geeta Enterprises and provide relevant order details. We will review the request and let you know whether we can accept the cancellation.
Any applicable refund following an approved cancellation will be handled according to the applicable order terms.
Return & Refund Policy
At Geeta Enterprises, we aim to provide packaging products that meet our customers' agreed requirements. We encourage customers to check the product details and order requirements before confirming their purchase.
Returns
Returns may be considered if the products received are damaged, incorrect, or materially different from the agreed order requirements, subject to verification.
Customers should contact Geeta Enterprises as soon as possible after receiving the products if they identify an issue.
Damaged Products
If products arrive damaged, customers should inform us promptly and provide relevant details about the issue. We may request photographs or other supporting information to help us assess the matter.
After reviewing the issue, Geeta Enterprises may determine an appropriate resolution based on the circumstances.
Incorrect Products
If an incorrect product is supplied due to an order or processing error, customers should contact us with the relevant order details so we can review the issue.
Customized Products
Packaging products prepared according to specific customer requirements may have different return or replacement conditions. Customers should confirm the required specifications before placing an order.
Refunds
If a refund is approved, the applicable refund amount and method will depend on the order circumstances and the agreed terms. Refund processing may take a reasonable time after approval.
Non-Returnable Situations
Returns may not be accepted if products have been used, altered, or damaged after delivery due to improper handling, or if they were prepared according to specific customer requirements, subject to the circumstances of the case.
Geeta Enterprises reserves the right to review each return or refund request individually.